These terms and conditions (“Terms”) are the terms upon which Diamonds Factory (UK) Ltd makes its website www.diamondsfactory.co.uk (the “Website”) and the content of the Website available to you.
You may not publish, broadcast, retransmit, distribute or otherwise make available any part of the Website Content without written consent. Copies must retain copyright notices.
Diamonds Factory (UK) will use reasonable endeavours to ensure accessibility of the Website but cannot guarantee uninterrupted service. No responsibility for viruses, harmful components, or indirect damages will be accepted. Total liability is limited to the total price of ordered products.
These Terms shall be governed by English Law. Any disputes not resolved by normal complaints procedure will be exclusively handled by the courts of England.
Orders placed on our website are subject to acceptance. Payment must be authorised and stock available. Orders are only complete when you receive an order confirmation email.
Most products are made-to-order and take 2–3 weeks (bespoke 3–4 weeks). Available Now products deliver within 3–4 days. Items must be collected within 90 days or are subject to a 30% restocking fee.
Payments are taken at the time of order. We accept major debit/credit cards and offer flexible finance options via Klarna and V12. Products are not shipped until full payment is received.
For complaints or queries, please contact our customer service team on 020 7138 3672 or email service@diamondsfactory.co.uk.
Neve Jewels Ltd offers repair and maintenance services under the Jewellery Care Plan. Plans range from £99 to £400 depending on duration. Services include resizing, cleaning, rhodium plating, and clasp replacement.
By using this website, you acknowledge and agree to these Terms & Conditions. Neve Jewels Ltd reserves the right to amend them at any time without prior notice.