Terms & Conditions

Agreement

These terms and conditions ("Terms") are the terms upon which Vrundavan Jewels Ltd makes its website www.vrundavanjewels.com (the "Website") and the content of the Website available to you.

Use of Website

• You are granted a non-exclusive, revocable licence to use the Website.
• You shall not exploit or modify Website Content for commercial purposes without consent.
• Creating a hyperlink is allowed if it does not misrepresent Vrundavan Jewels (UK).
• Logos, trademarks or designs require written consent for use.

Intellectual Property Rights

You may not publish, broadcast, retransmit, distribute or otherwise make available any part of the Website Content without written consent. Copies must retain copyright notices.

Liability

Vrundavan Jewels (UK) will use reasonable endeavours to ensure accessibility of the Website but cannot guarantee uninterrupted service. No responsibility for viruses, harmful components, or indirect damages will be accepted. Total liability is limited to the total price of ordered products.

Governing Law

These Terms shall be governed by English Law. Any disputes not resolved by normal complaints procedure will be exclusively handled by the courts of England.

Orders

Orders placed on our website are subject to acceptance. Payment must be authorised and stock available. Orders are only complete when you receive an order confirmation email.

Delivery And Collection

Most products are made-to-order and take 2–3 weeks (bespoke 3–4 weeks). Available Now products deliver within 3–4 days. Items must be collected within 90 days or are subject to a 30% restocking fee.

Pricing And Payment

Payments are taken at the time of order. We accept major debit/credit cards and offer flexible finance options via Klarna and V12. Products are not shipped until full payment is received.

Complaints & Queries

For complaints or queries, please contact our customer service team on +44 7366247344 or email care@vrundavanjewels.com.

Returns & Refunds

• Items must be returned within 30 days, unworn and in pristine condition.
• Engraved, bespoke, and resized items are not eligible for return.
• Damaged items must be reported within 24 hours of delivery.
• Delivery return costs are the customer’s responsibility unless manufacturing faults exist.

Jewellery Care Plan

Neve Jewels Ltd offers repair and maintenance services under the Jewellery Care Plan. Plans range from £99 to £400 depending on duration. Services include resizing, cleaning, rhodium plating, and clasp replacement.

Final Note

By using this website, you acknowledge and agree to these Terms & Conditions. Neve Jewels Ltd reserves the right to amend them at any time without prior notice.